Coordinator

CoordinatorSalary: Up to £28,000 dependant on experienceLocation: Havant, HampshireHours: Monday to Friday, between 9am and 6pm This is a varied role where you'll become the main point of contact for a portfolio of customers, coordinating service visits, supporting engineers, preparing quotations, and ensuring a smooth customer journey from enquiry through to completion.Key Responsibilities\n

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• Manage a portfolio of customers, building strong and lasting relationships.
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• Act as the first point of contact for service enquiries via phone and email.
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• Coordinate engineer schedules and book service and remedial works.
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• Prepare accurate quotations for service contracts, renewals and additional works.
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• Identify opportunities to promote additional products and services where appropriate.
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• Process purchase orders and order parts from suppliers.
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• Maintain accurate customer and contract information within the CRM system.
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• Produce daily and weekly reports to support the service team.
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• Provide administrative support, including preparing service documentation and customer paperwork.
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• Work closely with internal departments to ensure an excellent customer experience.
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What We're Looking For\n

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• Previous experience in a customer service, service coordination or administration role.
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• have experience in account management or managing relationships with clients.
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• Excellent communication skills, both written and verbal.
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• Strong organisational skills with the ability to manage multiple priorities.
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• Confident building relationships with customers, suppliers and colleagues.
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• Good attention to detail and a proactive approach to problem-solving.
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• Comfortable using Microsoft Office and CRM systems.
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• A positive, team-focused attitude with a willingness to learn.
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If you enjoy working in a fast-paced environment, have excellent organisational skills, and pride yourself on delivering outstanding customer service, we'd love to hear from you.#evergreen