German-Speaking Customer & Administration Assistant

We are looking for a German-speaking Customer & Administration Assistant to join our team. This is a varied role supporting our customers and internal teams with day-to-day administration and customer communication.

This is a predominantly remote role, with the flexibility to attend our Lancashire office on a hybrid basis once a week.

Key Responsibilities

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• Raise and issue customer invoices.
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• Answer customer emails and phone calls in German and English.
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• Receive customer support requests and ensure they are logged correctly.
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• Escalate technical issues to the appropriate technical teams.
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• Keep customers updated on the progress of their support requests.
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• Respond to customer queries relating to invoices and payments.
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• Work closely with the finance, support and delivery teams.
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• Maintain accurate customer records and administration.
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What We're Looking For

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• Fluent German and English (written and spoken).
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• Good communication and organisational skills.
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• Strong attention to detail.
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• Confident using Microsoft Office and business systems.
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• Able to manage several tasks at the same time.
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• A positive attitude and willingness to help customers.
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Desirable

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• Previous experience in a customer service, administration or finance support role.
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• Experience using CRM, ticketing or invoicing systems.
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What We Offer

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• A friendly and supportive team.
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• Training and ongoing development.
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• A varied role with opportunities to grow.
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• Competitive salary and benefits.
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