Business Rates Officer

We are looking for a methodical and detail-oriented Business Rates Officer to join our revenues team. In this role, you will place a key part in delivering the customer interface for Business Rates collection, ensuring services are provided in line with legislation, guidance and corporate standards.

You'll contribute to a flexible, transparent and cost-effective service that drives customer satisfaction, whilst working with the Economic Development Officers to provide the best solution for our business customers, ensuring that income is maximised through early recovery.

Key Responsibilities Include:

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• Collection of Business Rates in a flexible, transparent and cost-effective way.
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• Working with Economic Development Officers to provide the best solution for business customers.
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• Undertaking day to day administration to promote business growth, applying reliefs and discounts in accordance with legislation.
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• Ensuring customer enquires are dealt with in a professional manner.
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• Maintaining the business rates property database and liaising with the Valuation Office to process valuation changes.
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• Identifying further premises that should be subject to business rates.
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• Identifying unoccupied commercial properties to ensure correct liabilities are determined.
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• Working with other Council departments to ensure commercial property developments are monitored.
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• Ensure the maintenance, billing, collection and recovery of Business Rates is carried out promptly and effectively, maximising income by dealing with all aspects of routine enforcement and recovery of debt due.
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• Proactively negotiate repayment plans for businesses experiencing difficulty.
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• Build a strong understanding of the local business landscape, maintaining up-to-date knowledge across the districts.
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• Continuously seek opportunities to improve processes and deliver efficiencies.
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About You

This is a highly customer-focused role, with a significant proportion of your time spent engaging with businesses and stakeholders across a variety of channels. You will therefore bring with you excellent customer service and communication skills, with experience of working across multiple channels.

With strong IT skills, and a methodical, detail-oriented approach and sound organisational skills you will be able to build positive working relationships and provide clear guidance to customers and partners.

Experience in a similar administrative or revenues environment is essential, and knowledge of Business Rates systems or legislation would be advantageous.

Closing Date: 16 August 2026

Interview Date: W/c 24th August 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.