Home Care Team Leader

Brighter days = brighter futures. Join HICA and be the sunshine in someone's life!We are recruiting for experienced individuals to join our Homecare team as a Team Leader to monitor and contribute towards the delivery of care to our Service Users.Responsibilities:Responding to enquiries from Service Users, Care Workers, and other professionals.Managing all calls into the office, ensuring that situations are dealt with at the point of being raised and only escalated as needed.Monitoring and responding to HICAs internal call monitoring software ensuring customers are in receipt of services in line with expectations.Providing general administration support to the branch.Carrying out care calls in the event that they cannot be covered by the existing care teams within the local and surrounding areas.This is an out-of-hours service with shifts available on evenings between 17:30 and 22:30 Monday to Friday and weekends (mornings).Pay & Hours:£13.26 per hourPermanentMixture of day & night shiftsRota includes weekends (every other weekend)What were looking for in the candidate:A minimum of a Level 2 Qualification in Care.Previous experience of care and administering medication.Experience working at a supervisory level.Able to work under pressureStrong planning and organistional skillsGood Understanding of using Microsoft Office.Full UK Driving License and access to own carRewards & Benefits Package:Retail, supermarket, holiday, entertainment & cinema discountsPotential to increase earnings with overtimeCar drivers receive fuel allowance.Discounted local & national gym membershipsAccess to low cost saving plans and loansHospital and Death Benefit plans at prices you cant find on the HighstreetEmployee assistance programme & wellbeing supportRefer a Friend bonusesAccess to funded qualifications and genuine career opportunitiesThe successful candidate will be required to undertake an Enhanced DBS check.HICA Group are a 'Not for Profit' organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing.HICA is proud to be a Veterans Friendly Framework (VFF) accredited organisation and is committed to the Armed Forces Covenant and its values. We will continue to develop recruitment pathways that attract and support members of the Armed Forces community, and we actively encourage applications from those who have served in the Armed Forces, as well as partners of veterans.TPBN1_UKTJ