Streetworks Quality Administrator

About The RoleRight across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.This role will be within our clean water team. Safeguarding the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing, maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high-water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.Want to be a part of it?What will you be doing? Cost of Failure Investigations: Lead and support investigations into cost of failure incidents, identifying root causes, and implementing preventative actions to minimize future occurrences.Coaching & Mentoring: Provide coaching and guidance to field teams and planners on best practices, quality standards, and compliance with StreetWorks regulations.Noticing Compliance: Act as a subject matter expert on noticing compliance (NRSWA), ensuring all works are correctly registered and closed out to avoid penalties.Cost Reduction: Work collaboratively with the operations team to identify opportunities for cost savings, particularly those related to defects, fines, and inefficient processes.Defect Performance: Proactively monitor and analyse defect performance data, developing and executing strategies to drive continuous improvement and reduce the number of works requiring remedial action.Relationship Management: Build and maintain strong, collaborative relationships with highways authorities and other external stakeholders to ensure smooth project delivery and effective issue resolution.Reporting: Generate and present regular reports on quality metrics, defect trends, and cost of failure, providing actionable insights to senior management.What you'll bring Proven experience in a StreetWorks, civil engineering, or related administrative role.Strong understanding of NRSWA (New Roads and Street Works Act) and noticing procedures.Excellent analytical and problem-solving skills, with the ability to conduct thorough investigations and identify solutions.Exceptional communication and interpersonal skills, capable of building rapport with both internal teams and external authorities.A proactive approach to quality management, with a passion for continuous improvement.Proficiency in using StreetWorks management software and standard office applications.Whats in it for you?We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leaveReward and recognition schemeRecommend a friend get rewarded for introducing people to us!In addition, this role offers; 25 days annual leave plus bank holidaysDiscretionary bonus schemeAbout usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#MGroupWTPBN1_UKTJ