Showroom Sales Manager - Furniture brand

We are partnering with an up-and-coming UK interior brand to support their search for a Showroom Manager. Renowned for creating beautifully designed, thoughtfully made furniture, the brand has quickly built a strong reputation for quality, creativity, and considered design.This is a small, ambitious team that moves at pace and thinks creatively, with a genuine commitment to its brand, customers, and overall experience both in-store and digital.The Showroom Manager will play a key role in bringing the brand to life, delivering an exceptional customer journey while supporting the continued growth of the business.As a Showroom Manager youll be the face, voice, and guardian of the customer experience, taking full responsibility for the day-to-day running of the showroom while leading customer interactions across all channels in person, online, and beyond. Every touchpoint should reflect the brands values, design ethos, and high standards of service.Key Responsibilities Showroom Management & SalesAs a Showroom Manager you will act as the primary brand ambassador within the showroom, delivering a warm, knowledgeable, and design-led customer experienceBuild strong relationships with customers, understanding their needs and guiding them through the product rangeConfidently present products, materials, finishes, and design options using strong product and interior knowledgeDrive showroom sales and support customers from first visit through to purchaseMaintain impeccable showroom standards, ensuring the space is styled, organised, and aligned with the brands visual identity and valuesCustomer Service & Sales ConversionManage and convert sales leads from swatch requests, email enquiries, phone calls, and online channelsOwn the customer journey from initial enquiry to post-purchase follow-up, ensuring a seamless and positive experienceHandle customer questions, feedback, and issues with empathy, professionalism, and efficiencySupport order processing, delivery coordination, and after-sales careSkills & ExperienceExcellent communication skills with the ability to build genuine rapport with customersSales-driven mindset; retail, showroom, or customer-facing experience preferredStrong understanding of the customer journey and what exceptional service looks likeA natural interest in design, furniture, and interiorsHighly organised, reliable, and comfortable managing multiple prioritiesStart-Up, Fast-Paced Culture & MindsetThrives in a fast-moving, ambitious environmentResilient, self-motivated, and proactiveComfortable taking ownership and making decisionsEntrepreneurial, curious, and solutions-focusedProud to represent and embody the brand in everything you doTPBN1_UKTJ