Epic Senior Systems Analyst - Ambulatory

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

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Job Description Summary:

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The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. \n
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\nPartners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. \n
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\nProvides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment in collaboration and partnership with architects, tech leads and engineers.\n
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\nLeads process improvement activities related to Application Management for Epic and related third party applications.\n

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Responsibilities And Duties:

Both RolesSystem Analysis and Design:\n
\nEngage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.\n
\nCreate and maintain specifications, decision logs, and design documents for clear traceability and change control.\n
\nConduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.\n
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\nProject Management:\n
\nManage smaller projects related to system implementations and upgrades.\n
\nStrong knowledge with various project management approaches, e.g. waterfall, agile.\n
\nAbility to lead project teams in project methodology.\n
\nTraining and Documentation:\n
\n Create and maintain comprehensive documentation for system configurations and processes.\n
\n Mentor junior analysts and provide guidance on best practices.\n
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\nApplication Build RoleApplication Build, Configuration, and Deployment:\n
\nConfigure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.\n
\nMaintain environment parity and adhere to change management and build naming conventions.\n
\nDevelop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.\n
\nValidate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.\n
\nCoordinate release management, environment moves, and downtime procedures for upgrades and patches.\n
\nProvide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.\n
\nManage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis.\n
\nProvide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).\n
\nIntegration and Data Management:\n
\nCollaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.\n
\nPartner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.\n
\nEnsure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:\n
\nSupport regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.\n
\nEmbed privacy/security controls, including sensitive record handling and audit trails.\n
\nContribute to ITIL-aligned incident, problem, change, and configuration management processes.\n
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\nApplication Training RoleCurriculum Management:\n
\nDesign and implement customized training programs aligned with organizational strategy and operational goals\n
\nOversee maintenance, enhancement, and governance of the CareConnect curriculum\n
\nEnsure curriculum accuracy, consistency, and alignment with organizational priorities\n
\nIncorporate learner and stakeholder feedback into ongoing curriculum improvements\n
\nOversee the build, maintenance, and readiness of training environments\n
\nEnsure clear and timely communication related to system releases and upgrades\n
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\nRequest/Incident Management:\n
\nManage end‑user training‑related requests and incidents with professionalism and efficiency\n
\nEvaluate, prioritize, assign, and resolve requests within established service expectations\n
\nDocument incidents and resolutions to support a comprehensive knowledge base\n
\nCollaborate with IT and operational partners to identify trends and implement preventative improvements\n
\nRefine support processes to enhance service quality and user experience\n

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Minimum Qualifications:

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Bachelor's Degree\n

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Additional Job Description:

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• Degree in computer science, Information Technology, Healthcare Administration, or a related field.
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• Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.
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• In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.
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SPECIALIZED KNOWLEDGE

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Required

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• Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).
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• Strong requirements gathering, workflow design, and testing skills.
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• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
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• Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.
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• Proven track record of managing complex projects and leading cross-functional teams.
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Preferred

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• Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).
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• 3+ years of build Epic build and configuration experience
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• Experience with system integration, HL7, FHIR, and interface testing.
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• Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).
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• Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).
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• Previous experience in a leadership or supervisory role.
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DESIRED ATTRIBUTES

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• ITIL Foundation certification desired not required.
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• Certifications in one of more Epic applications
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• Experience in a large healthcare system or hospital setting.
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• Experience with other healthcare applications and systems.
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• Knowledge of healthcare regulations and compliance standards.
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• Familiarity with cloud computing platforms (e.g., AWS, Azure).
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• Experience with business intelligence and analytics tools.
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• Advanced degree (Master’s or higher) in a related field is a plus.
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Work Shift:

Day\n

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Scheduled Weekly Hours :

40\n

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Department

IS Applications\n

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Join us!
\n ... if your passion is to work in a caring environment
\n ... if you believe that learning is a life-long process
\n ... if you strive for excellence and want to be among the best in the healthcare industry

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Equal Employment Opportunity

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OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

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Remote Work Disclaimer:

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Positions marked as remote are only eligible for work from Ohio.