Luxury Automotive Service Advisor - $80K-$200K+ Income

$80,000 - $200,000+ Expected Annual Income
\n High Customer Traffic | Career Growth Opportunity

Previous Automotive Service Advisor, Service Writer, and/or Dealership Service Experience is Required.

Audi Mission Viejo is growing and actively seeking a professional, customer-focused Automotive Service Advisor to join our team. This is an opportunity to work with one of the most recognizable luxury automotive brands in the world while building a long-term career with strong earning potential and a loyal customer base.

We are looking for someone who thrives in a fast-moving dealership environment, communicates effectively with customers, and understands how to deliver a premium ownership experience from write-up to delivery. If you take pride in building relationships, managing repair orders efficiently, and helping customers feel confident throughout the service process, we want to speak with you.

We Offer:

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• $80,000 - $200,000+ (base salary + commission, based on experience and performance)
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• Paid training
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• Medical, Dental, Vision, Disability, and Life insurance
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• Flexible Spending Accounts (FSA)
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• 401(k) Retirement Plan
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• Paid Time Off + Holiday Pay
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• Employee discounts
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• Steady workflow with strong customer demand
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• Supportive, team-oriented culture focused on long-term employee success
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• A clean, well-equipped, state-of-the-art service facility
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Responsibilities:

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• Greet customers promptly and professionally during service visits
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• Listen carefully to customer concerns and document repair requests accurately
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• Advise customers on recommended maintenance and repair services
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• Communicate repair timelines, estimates, and updates throughout the service process
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• Coordinate with technicians to ensure efficient workflow and accurate diagnostics
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• Review completed repairs and explain services performed to customers
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• Maintain strong CSI and customer satisfaction standards
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• Monitor open repair orders and follow up with customers as needed
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• Ensure all documentation and warranty information is completed properly
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Requirements/Qualifications:

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• Previous Automotive Service Advisor, Service Writer, and/or Dealership Service experience is required
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• Luxury dealership experience is a plus
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• Strong communication and customer service skills
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• Ability to multitask in a fast-paced dealership environment
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• Organized, professional, and detail-oriented
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• Experience using dealership management software preferred
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• Valid driver's license and acceptable driving record required
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We are an Equal Opportunity Employer.
\n All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other
\n protected status.