Medical Director

Company Overview:

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Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

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Job Title & Role Description:

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The Medical Director will partner with cross-functional teams and senior leaders to deliver innovative and high-quality care in the home and community for high-need, high-risk, high-utilizing patients. Job requires a leader with a proven track record of innovation, achievement of measurable goals, and exceptional clinical competencies. The candidate has a proactive role in the marketplace and with our patients: delivering care directly and providing clinical oversight to the members of our Interdisciplinary Care Team. The ideal candidate must be flexible and willing to work in a high growth, fast paced company where the scope of services and protocols will evolve. This is a dynamic environment requiring flexibility, dedication, and commitment to improve care for underserved populations. The role is primary remote, but residence in the state of interest is required. Approximately 20% of your time will be doing direct patient care.

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Skills Required:

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• Doctor of Medicine degree from a recognized medical school program
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• Must possess a current, unrestricted medical license in the State(s) of interest
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• Board Certified in Internal Medicine, Family Medicine or in related primary/specialty care
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• Minimum three years of experience practicing in a direct patient care environment
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• Previous medical leadership and teaching experience preferred
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• Expertise in of population-based medicine and quality improvement principles
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• Experience with managing patient with complex needs, included behavioral health and substance use diagnoses
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• Strong healthcare management acumen, including working knowledge of current U. S. payer and provider landscape
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• Must be able to positively interact with other clinicians, senior management, patients and their families, and all levels of medical and non-medical professionals
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• The high sense of urgency and can-do attitude required
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• Strong communication and problem-solving skills - will proactively and thoroughly communicate with other members of the team and seek input and guidance to solve tough problems
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• Technical acumen with EMR system (Athena experience a plus)
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Key Behaviors:

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Proactive Leadership:

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• Takes initiative in shaping clinical direction and driving the delivery of high-quality care, while motivating and leading interdisciplinary teams.
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Collaboration:

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• Works effectively across departments and with external stakeholders to ensure integrated, patient-centered care.
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Flexibility and Adaptability:

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• Able to navigate a rapidly evolving work environment, adjust strategies as needed, and embrace new methods of care delivery.
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Accountability:

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• Demonstrates ownership of both clinical outcomes and team performance, ensuring high-quality care for patients.
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Empathy:

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• Consistently demonstrates compassion and understanding toward patients and team members, recognizing the complexities of their needs.
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Effective Communicator:

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• Clearly articulates clinical goals, challenges, and changes to both technical and non-technical stakeholders, fostering transparency and collaboration.
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Patient-Centered Approach:

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• Prioritizes patient needs and ensures decisions are made with the goal of improving patient health and quality of life.
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Competencies:

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Clinical Expertise:

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• In-depth knowledge of medical practice, population health, and the application of medical principles to high-need patient populations.
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Leadership:

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• Proven ability to lead and manage clinical teams, providing oversight, mentorship, and direction to ensure optimal patient care.
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Problem-Solving and Critical Thinking:

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• Ability to analyze complex situations and develop effective, data-driven solutions to improve patient care and operational efficiency.
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Interdisciplinary Collaboration:

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• Expertise in working with cross-functional teams, fostering effective partnerships with diverse healthcare professionals to achieve the best patient outcomes.
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Healthcare System Knowledge:

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• Deep understanding of healthcare payer and provider systems, policies, and regulations to ensure effective service delivery.
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Quality Improvement:

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• Skilled in the application of quality improvement methods to continuously enhance care delivery processes and outcomes.
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Technology Proficiency:

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• Experience with EMR systems (Athena preferred) and the ability to leverage technology to improve care coordination and patient outcomes.
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Stakeholder Engagement:

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• Ability to interact with key stakeholders, including patients, families, senior management, and external partners, to align on goals and drive operational success.
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Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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