Bilingual Customer Service Specialist

Required Skills & Experience

• Fluent in English and Spanish (required).
• Previous customer service experience.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ticketing systems such as Zendesk is a plus.
• Available to work weekends and occasional extended hours during peak seasons.

Job Description

Insight Global is hiring a Spanish Bilingual Customer Service Representative for a growing FinTech company in Pittsburgh, PA. This individual will provide exceptional customer support across phone, email, chat, and ticketing channels while helping customers resolve gift card, payment, and account-related inquiries.

Responsibilities

• Provide customer support in both English and Spanish.
• Handle customer inquiries via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve customer issues related to accounts, orders, and gift cards.
• Accurately document all customer interactions.
• Collaborate with internal teams to resolve escalated concerns.

This role can pay $20-$24/hr