Microsoft 365 Support Engineer

Microsoft 365 Support Engineer\n

We are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.

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The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.

Key Responsibilities 1. Customer Onboarding & Implementation \n

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• Support initial setup of client environments, including user accounts and SharePoint configurations.
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• Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access).
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• Liaise between clients and development teams to escalate and resolve technical matters.
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• Provide best practice advice on Microsoft 365 tenancy setup.
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• Assist with data imports into SharePoint and resolve migration issues.
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• Execute PowerShell scripts for automation and bulk changes.
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2. Technical Support & Automation \n

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• Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
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• Collaborate with support teams to resolve complex technical issues.
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• Automate repetitive tasks to improve team efficiency.
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3. Documentation & Knowledge Management \n

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• Maintain and update internal knowledge bases and troubleshooting guides.
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• Document client tenancy configurations and technical implementation notes
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Key Requirements\n

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• Strong client service mindset with excellent attention to detail.
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• Comfortable working independently and in collaborative teams.
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• Able to prioritise and perform under pressure in fast-paced environments.
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• Strong communicator – both written and verbal – with confidence in client meetings.
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• Analytical mindset with excellent troubleshooting capabilities.
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Essential Experience\n

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• Microsoft SharePoint – Advanced understanding of configuration and permissions.
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• Microsoft Entra ID – Experience with access and identity management.
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• PowerShell – Proficient in scripting and automation tasks.
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Desirable Knowledge\n

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• Microsoft Exchange Online
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• Microsoft Purview
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• Microsoft Teams
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• Microsoft Copilot
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Benefits\n

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• 25 days annual leave + public holidays + your birthday off
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• Professional development opportunities
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• Private medical and dental insurance
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• Life assurance
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• Central Manchester office (3 days office-based)
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Interested? Click Apply Now to join a growing, collaborative team supporting clients through their Microsoft 365 journey.

Microsoft 365 Support Engineer