Repairs Scheduler

We are currently working in partnership with a Housing Association based in Devon, who are recruiting for a Repairs Scheduler on a temporary eight-week contract.

The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable up to £19.00 an hour Umbrella.

The ideal candidate will have excellent organisational and communication skills, with the ability to manage a high volume of repair requests and coordinate appointments effectively. They will be customer-focused, detail-oriented, and confident using scheduling systems in a fast-paced housing environment.

Duties will include (but are not limited to):

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• Scheduling responsive, routine, and emergency repair appointments for residents
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• Liaising with operatives, contractors, and residents to coordinate repairs effectively
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• Monitoring outstanding repair jobs and proactively following up to ensure completion
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• Updating and maintaining accurate records on housing management and scheduling systems
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• Prioritising repair requests in line with organisational policies and service standards
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• Providing residents with timely updates regarding repair appointments and progress
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• Managing appointment changes, cancellations, and rescheduling requirements
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• Handling customer enquiries and resolving repair-related issues professionally
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• Supporting the delivery of repair performance targets and service standards
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• Escalating complex cases and contractor performance concerns where appropriate
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Experience required:

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• Experience scheduling repairs, maintenance works, or operational appointments in a busy environment
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• Experience delivering excellent customer service and handling enquiries professionally
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• Experience using housing management, CRM, or scheduling systems
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• Experience coordinating with contractors, operatives, or multiple stakeholders
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• Experience maintaining accurate records and updating databases
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• Experience prioritising workloads and managing competing demands to meet deadline
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Working hours:

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• 37 hours per week
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• Monday – Friday, 9am-5pm
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Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.