Contact Centre Advisor - Temp

Contact Centre Advisor

Crawley (Hybrid Working) Temporary – Ongoing

Reed is working with a well-established organisation based in Crawley who are looking to recruit a Contact Centre Advisor on a temporary, ongoing basis. This is a hybrid role, offering a mix of office and home working after training.

The Role

You’ll be part of a busy Customer Service Support Hub, delivering an excellent experience to customers by responding to a wide range of enquiries. You’ll use multiple channels including phone, email, webchat and written correspondence, ensuring all interactions are handled professionally, accurately and in line with service standards.

Key Responsibilities

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• Respond to customer enquiries via inbound/outbound calls, email, letters, texts and webchat
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• Resolve customer queries efficiently, escalating issues where appropriate
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• Manage a broad range of requests while meeting agreed service levels
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• Take ownership of complaints and work with relevant teams to resolve issues
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• Ensure all activity is compliant with internal policies and regulatory requirements
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• Contribute ideas to improve customer service processes and outcomes
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• Maintain accurate records and demonstrate strong attention to detail
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What We’re Looking For

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• Previous customer service / call centre experience
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• Excellent communication skills, both written and verbal
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• Confidence explaining detailed or technical information clearly
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• Strong attention to detail and a customer-focused mindset
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• Comfortable working in a fast-paced, structured environment
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• Good IT skills, including Microsoft Office and customer service systems
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• A positive team player who is also able to work independently
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Desirable (but not essential):

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• Complaint handling experience
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• Experience supporting vulnerable customers
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What’s on Offer

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• Temporary ongoing opportunity
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• Hybrid working model
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• Crawley-based role with supportive team environment
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• Full training provided
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If you’re immediately available and looking for a long-term temporary opportunity in customer service, we’d love to hear from you.