Import Coordinator

Ocean Import Coordinator

Location: LiverpoolJob Type: Full-TimeSalary: £35,000 per annum

About the Opportunity

An exciting opportunity has arisen for an experienced logistics professional to join a growing customer-focused operations team. This role is ideal for someone who thrives in a fast-paced supply chain environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service standards.

Working with a portfolio of strategic customers, you will oversee shipment activity from initial booking through to final delivery, ensuring operational excellence, data accuracy, and proactive communication throughout the process.

Key Responsibilities

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• Act as the primary operational contact for a portfolio of high-value customers.
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• Build and maintain strong customer relationships through responsive and solution-focused service.
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• Coordinate international freight movements and manage shipments throughout the supply chain lifecycle.
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• Arrange transport services with external carriers, hauliers, and logistics partners.
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• Monitor shipment progress and proactively address service issues before they impact delivery performance.
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• Ensure customer service targets, service level agreements, and internal performance measures are consistently achieved.
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• Manage operational milestones, ensuring critical documentation and regulatory submissions are completed within required deadlines.
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• Produce and issue shipping documentation and customer billing accurately and within agreed timescales.
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• Liaise with overseas partners and service providers to coordinate inbound and outbound movements.
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• Support customs-related activities and ensure compliance with relevant import and export procedures.
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• Coordinate delivery schedules and communicate any delays or exceptions to stakeholders promptly.
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• Maintain accurate operational records and tracking information within company systems.
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• Monitor shipment data to support customer reporting and performance analysis.
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• Follow established operational procedures while identifying opportunities for process improvement.
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• Escalate risks, service concerns, and commercial opportunities to management where appropriate.
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• Collaborate with internal departments to ensure seamless service delivery across multiple transport modes.
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About You

To be successful in this role, you will ideally have:

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• Previous experience within freight forwarding, shipping, logistics, or supply chain operations.
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• Strong organisational skills with the ability to manage multiple priorities simultaneously.
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• Excellent communication skills and confidence working with customers, suppliers, and internal teams.
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• A proactive mindset with the ability to identify and resolve issues before they escalate.
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• Strong attention to detail and commitment to maintaining data accuracy.
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• The ability to work effectively under pressure in a deadline-driven environment.
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• A positive, team-oriented approach and willingness to learn new processes and transport modes.
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What’s on Offer

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• Opportunity to work with major customer accounts.
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• Diverse and varied logistics responsibilities.
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• Ongoing training and development opportunities.
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• Supportive team environment with career progression potential.
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• Competitive salary and benefits package.
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If you are keen to discuss further, please contact Adam Norris at Reed or apply now.