Housing Coordinator

Job Title: Housing Coordinator Contract Type: Permanent Salary: £29713.46 per annum Working Hours: 37.5 hours per week, full time Working Pattern: Monday to Friday, 9am – 5pm Location: Roseberry Mansions, Camden, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Coordinator Working collaboratively, as part of a committed team that puts the customer first, you will be responsible for delivering tailored, outcome-focused support to customers with complex and multiple needs, by promoting customer empowerment, independence, and wellbeing and providing an outstanding housing management service across a defined geographical area. You will also contribute to the safe and effective operational management of care and support services by undertaking a range of tasks that ensure compliance, quality, and best practice in social housing. About you We are looking for someone with: • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. • Experience of working within house management, ideally with knowledge of the current benefits system and housing regulations • Previous experience in positively resolving incidents. • Competent administrative and IT skills (to be able to produce reports and other communications). Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an allocation and letting service: • Liaise with external stakeholders to deliver an effective referral pathway into the service/properties. • Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures. • Allocate properties ensuring customers meet the criteria, affordability and required landlord checks. • Work with Income Officers for arrears management, rent collection and maximizing income • Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required. • Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy. • Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement. • Provide a ‘best practice’ housing-related support service, ensuring the delivery of individual personalised support packages, reflective of different customer needs such as culture and diversity issues Deliver a housing management service: • Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let. • Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant. • Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements. • Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections. • Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers. • Prepare files and case notes in readiness for court. • Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits. • Work directly with customers to monitor or...