Customer Success - Medical

Title: Customer Service Coordinator

Salary: £13.50 per hour + Enhanced rates for Overtime and On-Call

Location: Sittingbourne, Kent

Contract: 12 Months (with extension potential)

Shift Pattern: Monday - Friday, 37.5 hours (Rotating shifts between 08:00 - 20:00)

Be the Voice that Makes a Difference

Are you looking for a role where your empathy and communication skills truly matter? Join Abbott as a Customer Service Coordinator and become an integral part of our 'Hospital to Home' (H2H) service.

You won't just be answering phones; you will be the primary point of contact for patients and carers during a critical transition in their healthcare journey. If you are a caring, proactive professional who thrives on delivering excellence, we will provide a comprehensive two-month training program to help you succeed.

The Perks:

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• Recognition & rewards: Monthly awards for top performers and opportunities for customer service qualifications.
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• Modern facilities: Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station.
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• Flexible working: Option to work from home one day per week once trained.
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• Financial benefits: Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants.
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• Travel: Free on-site parking for all staff.
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• Enhanced pay: Earn 1.75x overtime for Saturday shifts and additional enhanced rates for on-call segments.
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Responsibilities:

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• Patient onboarding: Making the vital first contact with patients to set up accounts and confirm healthcare details.
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• Coordination: Arranging initial deliveries and checking in with patients to ensure their orders have arrived safely.
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• Liaison: Acting as the bridge between patients, carers, GPs, and Healthcare Professionals to ensure a seamless service.
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• Problem solving: Resolving queries via telephone and email with a focus on "Customer Excellence."
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• Data management: Meticulously updating patient records and internal databases to track communication and prescriptions.
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• On-call support: Participating in a fair, pre-planned rota to provide essential out-of-hours support (overnights and weekends) at an enhanced pay rate.
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Your Essential Skills:

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• Empathetic nature: You are patient, understanding, and genuinely care about improving the lives of others.
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• Communication expert: You possess a professional telephone manner and clear written communication skills.
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• IT proficient: Comfortable navigating databases and picking up new systems quickly.
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• Customer-centric: Previous experience in a busy customer service environment is essential.
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The Logistics:

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• Reliability: You are comfortable with a rotating shift pattern and the requirement for on-call duties (roughly two overnights and one weekend segment per month).
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• Location: Based in or near Sittingbourne with a positive, proactive attitude.
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Why Apply?

This is more than a coordinator role; it is a chance to join a global healthcare leader that recognises and rewards your hard work. With a supportive team environment, a robust training plan, and a world-class benefits package, you'll have everything you need to build a rewarding career.

Ready to start making a difference? Apply today!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.