Product Support Specialist

Product Support SpecialistLocation: GarminHounsdown Business Park, Liberty House, Bulls Copse Rd, Totton, Southampton SO40 9LRHours: 40 hours per week, Monday to Friday, 08:30 -17:30Salary: £28,700 per annum, increasing after probationPlus Excellent BenefitsDo you like electronics and smart devices? or do you have a passion for sport and activities? If so, then joining Garmin's Product Support team could be the role for you.We provide outstanding training so that you become one of our Product Experts. With classroom based training to begin with, you will then progress to the main floor to join your team where the training and progression continues throughout your career at Garmin.Purpose of the jobThis role exists within a busy call centre environment providing technical advice, where you will be responsible for answering telephone, email and live chat enquiries from Garmin Europe consumers.You will also be responsible for providing excellent quality advice in order to meet daily personal and team performance targets.Key Duties & ResponsibilitiesRespond to customer calls, emails and live chat in a timely manner within the required performance targets of the department.Investigate customers problems, providing quality, accurate and factual replies; escalating customer queries as required.Continually improve knowledge of the technologies developed by Garmin within the associates area of specialisation.Identify growing problems and bring these to the attention of a Team Manager or Second Level Technical Support.Provide the Marketing department with support during the organisation and execution of shows as required.Education & ExperienceGood Written and Verbal CommunicationCompetent with PC'sBenefits 21 days holiday (increases with service) plus Bank holidaysAdditional leave for Birthday and employment anniversaryPension SchemeAssociate Share Purchase SchemeDiscount on Garmin ProductsDigital GPPrivate Medical after 1 year serviceCash Plan scheme for Dental, Optical and more (After Probation)Social EventsSubsidised canteenPlus more benefitsTPBN1_UKTJ