Service Helpdesk Coordinator

The Just Recruitment Group Ltd is currently recruiting for a Service Helpdesk Coordinator for their client based in Great Dunmow, Essex, who are a leading producer of specialist equipment worldwide.Operational hours Monday to Friday 8.00am - 6.00pm(Rota for alternate working either 8.00am - 5.00pm or 9.00am - 6.00pm)1 weekend in 4 (Saturdays 8.00am - 4.00pm and Sundays 8.00am - 1.30pm) paid at time and a half.Duties will include:* Role will involve receiving calls from customers to report breakdowns* Receiving and processing parts orders* Update Key Account call reports as required* Invoicing third party contractors when required for service/installation works* Dispatch calls to Field Service Technicians* Raise quotations and chase when outstanding* Issuing of daily/weekly call reports to relevant customers* Raise purchase orders as requiredPlease note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.TPBN1_UKTJ