Account Manager

At Creed Comms, we work with some of the UKs largest employers to help them attract, recruit and retain the talent they need to thrive. Were a secure and growing talent communications, advertising, and media agency thats 100% employee-owned. And its our vision to be the most admired, thanks to our strong business, talented people, and unbelievable results. Due to a year of growth and several new client wins, we are recruiting an Account Manager to join our Client Success team. You role here will be to: Build highly trusted, reliable, responsive, and proactive client relationshipsSupport across some of our most valuable and long-standing clientsManage the day-to-day execution of advertising campaigns and BAU work, ensuring tasks flow smoothly between the agency and the client on time and on briefTake detailed client briefs, manage schedules, and liaise directly with our partners, from job boards to videographersMaintain perfect account hygiene, ensuring tracking dashboards, POs, and reporting data are strictly up-to-date and accurateCreate and analyse precise end-of-campaign reports and actively listen during client calls to spot potential opportunities that are mutually beneficialEnsure seamless delivery, working within agreed SLAs and producing work and communications of high quality.You will need proven experience in an agency, marketing, or client service environment. It is important that you:Possess exceptional organisational skills to juggle multiple campaigns, briefs, and deadlinesAre a clear, confident, and professional communicator on daily client calls, face-to-face meetings, and emailsHave rigorous attention to detail, meticulously checking work before it goes to the client or your colleaguesAre highly proactive, chasing internally and externally to keep projects moving forwardMaintain a positive, resilient, and solution-focused attitude when challenges or shifting priorities ariseDemonstrate a high level of proficiency in mathematics and English.TPBN1_UKTJ