Senior IT Technician

Job Title: Senior IT Technician Location: Birmingham & Willenhall ( 2 site travel required) Salary: £38,000 - £45,000 Job Type: Permanent, Full Time The Role A well-established engineering and manufacturing group operating across multiple UK sites, is looking for a Senior IT Technician to take ownership of their Group IT environment. This is a hands-on leadership role covering around 120 users, blending day-to-day technical delivery with strategic infrastructure planning, cybersecurity ownership, and vendor management. You'll be the primary escalation point for all infrastructure matters, working across on-premise and cloud environments to keep the business running securely and efficiently. Key Responsibilities * Own and maintain IT infrastructure across all UK sites – servers, endpoints, networking and cloud tenancy * Lead cybersecurity controls: MFA, endpoint protection, patch management and vulnerability remediation * Maintain and test backup and disaster recovery processes * Provide 2nd/3rd line support as the primary escalation point * Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online * Administer Windows Server, Active Directory, Group Policy, DNS and DHCP * Oversee network infrastructure – firewalls, VLANs, VPNs, Wi-Fi and site connectivity * Support and optimise ERP/MRP systems and manufacturing integrations * Manage third-party IT providers, contracts, licensing and procurement * Lead IT projects such as migrations, network refreshes and system upgrades * Maintain IT documentation, asset registers and network diagrams * Translate technical risk and investment needs into commercial reports for leadership What We're Looking For * 5+ years in a hands-on IT infrastructure role * Minimum 2 years in a lead/senior capacity with service ownership * Strong knowledge of Windows 10/11, Microsoft 365, networking (TCP/IP, DNS, DHCP), Active Directory/Azure AD, and security (antivirus, MFA, patching) * CompTIA Network+/Security+ essential * Full UK driving licence and willingness to travel between sites * ITIL Foundation, Cyber Essentials Plus, ISO 27001/NIST exposure desirable * Experience with ERP/MRP platforms (SAP Business One, Epicor, Infor, Sage) and MES/SCADA integrations advantageous * Backup/DR tools (e.g. Veeam) and virtualisation (VMware/Hyper-V) a plus * Basic PowerShell scripting for automation (nice to have) Why Apply? This is an opportunity to take real ownership of infrastructure for a growing multi-site engineering group, with genuine influence over technology strategy, security posture and future acquisition readiness. Apply: Click apply and one of our qualified consultants will be in touch