IT Support Specialist (Senior)

As an IT Support Specialist (Senior) in the financial services industry, you'll be the go-to person for resolving technical issues and ensuring smooth day-to-day IT operations. Based in Barbican, you'll play a key role in supporting the technology needs of the organisation.

Client Details

An organisation operating in the financial services industry, based in Barbican.

Description

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• Provide first and second-line technical support to staff across the organisation.
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• Diagnose and resolve hardware, software, and network issues effectively.
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• Manage and maintain IT equipment, ensuring functionality and availability.
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• Support the onboarding process by setting up IT systems for new employees.
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• Monitor system performance and escalate issues as required.
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• Document technical processes and maintain accurate records of support activities.
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• Assist in implementing software updates and security patches.
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• Collaborate with the wider technology team to improve IT services.
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Profile

A successful IT Support Specialist should have:

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• Proven experience in IT support or a related technical role.
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• Strong problem-solving skills and a proactive approach to troubleshooting.
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• Knowledge of hardware, software, and network systems.
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• Familiarity with IT support tools and ticketing systems.
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• Clear communication skills to assist non-technical colleagues.
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• A keen eye for detail and the ability to document processes effectively.
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• A commitment to staying updated on new technologies and best practices.
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Job Offer

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• A permanent role within the financial services industry.
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• Salary between £55,000 and £62,000, dependent on the level of experience.
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• Location in Barbican with access to excellent transport links.
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• Additional benefits to be confirmed.
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If you're interested in this role, apply now.