After Sales Manager

After Sales Manager

Location: Manchester

Are you an experienced automotive After Sales Manager looking for your next challenge?

Alexander Faraday Recruitment is working on behalf of a well-established automotive retailer to recruit an experienced After Sales Manager for one of its busy dealerships in Manchester.

This is an excellent opportunity to join a successful business with a strong reputation, where you'll have the autonomy to lead a high performing Aftersales department while continuing to develop your career within a supportive and forward thinking organisation.

You'll be responsible for driving the overall performance of the Service and Parts departments, ensuring exceptional customer satisfaction, maximising profitability, and leading a motivated team to deliver outstanding results.

The Role

As the After Sales Manager, your responsibilities will include:

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• Leading and developing the Service and Parts teams.
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• Driving departmental profitability and achieving key performance targets.
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• Monitoring and improving customer satisfaction and retention.
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• Managing departmental budgets and financial performance.
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• Coaching, mentoring and developing team members.
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• Ensuring manufacturer standards and dealership processes are consistently maintained.
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• Working closely with senior management to implement business strategies and continuous improvements.
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• Managing workshop efficiency, productivity and utilisation.
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• Ensuring compliance with all health and safety and regulatory requirements.
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• Building strong relationships with customers and resolving escalated issues professionally.
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About You

We're looking for someone who can demonstrate:

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• Previous experience as an After Sales Manager, Service Manager or Senior Automotive Management professional within a dealership.
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• A proven track record of improving departmental performance and profitability.
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• Strong leadership and people management skills.
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• Excellent commercial awareness and financial understanding.
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• A customer first approach with outstanding communication skills.
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• The ability to motivate, inspire and develop high performing teams.
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• Strong organisational skills and the ability to manage multiple priorities.
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• A full UK driving licence.
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If you're an experienced automotive After Sales professional looking to take the next step in your career, we'd love to hear from you.

Apply today or contact Alexander Faraday Recruitment for a confidential discussion.