Placement Support Technician

Job Title: Placement Support Technician

Location: Ipswich (Hybrid – 3 days in office)

Reporting Line: Placement Support Lead

The Role

We are seeking an experienced Placement Support Technician to strengthen our growing team,

As a Placement Support Technician, you will play a key role in supporting brokers throughout the full placement lifecycle, from pre-placement activity through to binding and post-placement servicing of treaty reinsurance programmes. You’ll be part of a team building a modern, scalable Placement Support function, contributing to the design of effective processes, driving operational efficiency, and delivering a high quality market-leading client experience within Client Service and Operations. This role offers real exposure, responsibility, and the chance to develop your expertise in a fast-paced, collaborative environment.

Key Responsibilities:

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• Support Brokers in the end-to-end placement of treaty reinsurance programmes
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• Develop a strong understanding of client portfolios and business needs
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• Ensure compliance processes are followed and documented accurately
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• Review market security information and adhere to Market Security processes
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• Perform second pair of eyes checks to ensure accuracy and quality
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• Identify sanctions touchpoints and prepare referrals for approval
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• Maintain accurate contractual data within broking systems
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• Prepare client documentation, including Evidence of Cover, Debit Notes and Closing Instructions
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• Upload premium submissions to Velonetic IMR and resolve queries through to signing
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• Calculate, validate and process adjustment premiums and other post-placement activities, ensuring accuracy, appropriate approvals and maintaining accurate records
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• Support internal and external audits by providing required documentation and assist with queries
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• Build strong relationships with internal teams, clients, and reinsurers
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• Manage and resolve queries or discrepancies related to reinsurance contracts
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• Support and mentor junior team members to develop their expertise
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• Contribute to the development and maintenance of SOPs, guidance materials, and best practices
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About You

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• Proven experience in a placement support or similar role within reinsurance broking
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• A solid understanding of the end-to-end placement process
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• Familiarity with systems such as Eclipse and London Market processes (e.g. Velonetic systems, LORS)
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• Strong attention to detail and ability to carry out compliance and accuracy checks
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• Confident communicator with a collaborative, team-focused approach to stakeholder management
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• Ability to manage competing priorities in a fast-paced environment
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• A proactive mindset and drive to continuously improve client service excellence
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