IT Support Engineer

IT Support Engineer

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An excellent opportunity has arisen for an IT Support Engineer to join our growing and successful business.

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Supporting a network of 70+ users within a windows server environment, the successful candidate will be responsible for the 1st, 2nd and 3rd line support and will work in close alignment with all users and the rest of the technical team.

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As well as supporting the users, this role will be responsible for looking after the Data Centre and network infrastructure and all technical suppliers.

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This is role is a particularly hands-on and will require the successful candidate to always take their initiative whilst being the first point of contact for all IT related tasks. You will take a strategic approach to support and always consider how enhance the IT infrastructure.

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What the ideal candidate will need to succeed

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This role offers excellent opportunities to develop a career within the insurance industry and work towards being the best of breed in the next generation of InsureTech.

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The ideal candidate will have an excellent technical understanding, be able to multitask and prioritise their own workload, as well as the ability to work to tight deadlines and have highly developed organisational skills.

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Tasks and objectives

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Procurement of new IT hardware and software

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Maintaining software licensing

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Ensuring the successful roll out of new hardware and systems

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IT Hardware and Software Asset Management

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Creating and keeping all IT documentation up to date

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Performing Daily/Weekly/Monthly/Quarterly pre-defined system checks

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Creation, Deletion and Management of Users within Active Directory and O365

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Logging and managing all requests and issues in the helpdesk system in a timely fashion

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Ensure the business remains up to date and secure

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Maintaining the security, antivirus system and software licences

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Support all users on the network

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Develop a basic level of insurance knowledge and demonstrate competency by completing DevZone modules

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Maintain effective working relationships with all internal departments

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Maintain an open communication ethos with colleagues and managers

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Attend meetings when required

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Perform a variety of administrative duties as required to assist the Head of Infrastructure

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Reporting Lines - who the role reports to, and any responsibility for supervising other staff

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Reporting to the Head of Infrastructure and IT

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Personal Profile

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Qualifications

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Essential

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GCSEs or higher in maths and English or equivalent

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Desirable

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A computing-based Degree

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Any other 3rd Party IT qualifications concerning Microsoft Windows Operating Systems, Networking, Virtualization, Linux and or Storage

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Skills/Abilities/Demonstrable experience in the following areas

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1st to 3rd Line IT Support

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Logical Problem Troubleshooting skills

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Any experience of the following would be considered an advantage

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Microsoft Windows 10 and 11, Server and 2019+

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VPN technologies

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Cloud based Services: (Office 365, Azure, Exclaimer, Mimecast)

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Virtualization Technologies (VMware, Hyper-V)

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VOIP Telephony Systems (3CX)

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Network Technologies (LAN/WAN/Wi-Fi/Firewalls)

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Backup Software (Veeam)

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Storage Technologies (NAS/iSCSI/SAN/Fibre/DAS)

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Mobile Application Management (InTune)

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Any project work concerning System and Application migration to the Cloud

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Key attributes an engineer should be able to demonstrate

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The ability to work unsupervised

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Deliver to agreed timescales, or to highlight issues as soon as they arise if likely to affect those timescales

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The ability to work and communicate effectively within a team

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Gain insights of the business within the market based on an understanding of business trends

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Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

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A copy of our D&I policy can be made available upon request.