Claims Handler

Claims Handler - InsuranceCentral Bristol | Hybrid (3 office / 2 home)£26,000 + up to 20% bonus + benefitsFull-time | Mon–Fri (35 hours, flexibility between 8am–6pm)The RoleWe’re seeking an experienced Claims Handler to join a well-established insurance team in Bristol.You’ll manage insurance claims end-to-end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies. This is a hands-on role requiring strong claims experience and the ability to make sound decisions in a fast-paced environment.Key Responsibilities\n

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• Manage insurance claims from initial notification through to settlement
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• Assess claims and make decisions in line with policy terms and FCA guidelines
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• Communicate with customers throughout the claims process, providing clear updates
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• Handle queries and complaints through to resolution
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• Maintain accurate and detailed case records
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• Ensure compliance with regulatory and data protection requirements
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What We’re Looking For\n

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• Previous experience in a claims handling or claims assessor role (essential)
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• Strong understanding of insurance claims processes
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• Excellent attention to detail and accuracy
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• Confident communication skills (written and verbal)
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• Ability to manage workload and prioritise effectively
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• Strong decision-making skills and a customer-focused approach
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Benefits\n

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• Hybrid working (3 days office / 2 days remote)
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• 25 days holiday + Bank Holidays + birthday off
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• Discretionary bonus up to 20%
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• Contributory pension (up to 12%)
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• Private medical insurance (post-probation)
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• Discounts across retail, fitness, and lifestyle
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• Regular company social events
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Please click on apply.