Service Advisor

Location: Bristol

Salary: £30,000–£38,000 Basic (Dependent on Experience)

Job Type: Full Time | Permanent

An exciting opportunity has arisen for an experienced Service Advisor to join a busy and professional automotive dealership in Bristol. This customer-facing role is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless service experience from vehicle check-in through to completion of repairs and servicing.

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• Greet customers and manage service bookings.
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• Accurately identify customer requirements and vehicle concerns.
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• Liaise with technicians and workshop staff regarding vehicle progress.
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• Provide customers with updates and obtain authorisation for additional work.
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• Prepare estimates, invoices, and service documentation.
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• Promote additional products and services where appropriate.
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• Ensure all work is completed to agreed timescales and customer expectations.
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• Handle customer queries and resolve issues professionally.
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• Maintain accurate records using the dealer management system.
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• Previous experience as a Service Advisor within the automotive industry.
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• Excellent communication and customer service skills.
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• Strong organisational and administrative abilities.
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• Ability to work effectively under pressure in a busy environment.
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• Good IT and system skills.
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• Full UK driving licence.
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• Main dealer experience.
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• Knowledge of Kerridge, Pinnacle, Keyloop, or similar DMS systems.
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• Experience working to customer satisfaction and performance targets.
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• £30,000–£38,000 basic salary depending on experience.
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• Performance-related bonus opportunities.
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• Company pension scheme.
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• Manufacturer and ongoing professional training.
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• Career progression opportunities.
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• Supportive and friendly working environment.
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