Finance Service Centre Officer

An exciting opportunity has arisen for a Finance Service Centre Officer to join a large Higher Education Institution on a temporary basis. You will play a key role in supporting the finance team with finance queries and will advise colleagues on the correct processes. This is a finance role with a large element of customer service attached.

Key Responsibilities

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• Acting as the first point of contact for finance queries, providing professional and timely support to internal departments
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• Delivering a measurable helpdesk service with a focus on customer service and first-time resolution
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• Checking and processing expense documents, including multicurrency general expenses for casual workers, visiting lecturers, clinical trials, student claim and hardship funds
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• Advising colleagues on the correct forms and processes to follow and ensuring submissions comply with finance regulations
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• Identifying and rejecting non-compliant claims (e.g. missing receipts, incorrect forms, incomplete bank details)
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• Verifying information in the finance system, including bank details and setting up new accounts when required
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• Handling queries received via the helpdesk system, email, phone and MS Teams
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• Assisting the finance team in other queries
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• Assisting with reciliations and general finance admin
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Ideal Candidate Profile

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• Extensive customer service experience
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• Experience working as part of a finance team
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• Excellent organisational skills
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• Previous experience working in a fast paced environment
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• Good system skills including Excel
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Location: Central London

Working Pattern: Hybrid (2 days pw on site)

Hourly Rate: £23.80 per hour PAYE

Hours: Full-time, 35 hours per week

Contract: 6-month initial contract, with potential extension

Reference: J96958