Customer Support Agent

Customer Support Specialist

Remote working - Hybrid, if based in Manchester

£15.39 per hour

6 month contract

Must be able to start by 1st September

Monday - Friday ()

Are you a customer-focused problem solver with experience in customer service and SAP? We're looking for a proactive Back Office Support Specialist to support customers, resolve enquiries and complaints, and work across multiple departments to deliver an outstanding customer experience.

Key Responsibilities

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• Manage customer enquiries through CRM systems.
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• Take ownership of customer complaints from start to resolution.
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• Liaise with internal teams to resolve issues quickly and effectively.
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• Process returns, credits and free-of-charge orders.
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• Coordinate customer and material master data updates.
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• Identify opportunities for process improvement.
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What We're Looking For

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• Strong customer service experience.
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• SAP knowledge and understanding of Order-to-Cash processes.
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• Excellent communication, organisation and problem-solving skills.
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• High attention to detail and a proactive approach.
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• Experience in manufacturing or customer experience environments is advantageous.
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• Additional language skills, particularly French, are desirable.
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Apply today if you're passionate about delivering exceptional customer experiences and driving continuous improvement