Call Operator

Available shifts: Saturday and Sunday only, either 7:00am - 5:30pm OR 7am - 12:00Noon, 12:00Noon - 5:00pmHourly rate: £12.88 per hourLocation: McCarthy House, Ringwood, BH24 3FADo you want a role where you can make a difference?What you'll be doing as a Call OperatorAnswering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.Accurately logging each call and inputting information into our CRM call handling platformBeing an integral part of a supportive team that provides the best possible experience for ResidentsWhat we are looking forCustomer service experience whether that be from call centres, retail, hospitality, or the care sectorExcellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solvingSomeone with an empathetic approachGood standard of English and ability to enter data into systems accuratelySomeone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hoursWhat you can expect in returnCompetitive rates of pay, dependent of experience, typically £12.88 per hourFantastic Colleague benefitsSupportive and friendly teamExtensive training from initial induction and throughout your careerCareer development opportunitiesSafe, secure and contemporary offices based in RingwoodFree on-site parkingRewarding work; you'll be making a positive difference every dayOur 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!)This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.TPBN1_UKTJ