Motor Assist Claims Handler

Motor Assist Claims HandlerSalary: £26,012Hours: 37.5 hours. Monday - Saturday 8am - 6pm on a rotational basis to include some bank holidaysFort DunlopIncident management, Just better.At Motor Assist , we believe the traditional approach to incident management is outdated. Were here to change that. Our technology brings agility, transparency, and efficiency to every stage of the process, helping clients get back on the road faster and with less hassle.Whether its full end-to-end support or a tailored modular solution, we handle every detail with care and precision. Our mission is simple: to keep drivers driving and deliver peace of mind when it matters most.Were proud of our strong, people-first culture that prioritises wellbeing, development, and delivering exceptional service to our partners and customers.What youll be doingWe are looking for a highly organised and empathetic Claims Handler to join our dynamic and supportive team. In this role, you will be the first point of contact for customers who have been involved in road traffic collisions, whether at fault or not. Your calm, professional approach will help guide them through the claims process with clarity and care. You will be required to attend the Fort Dunlop office for a minimum of two days per week.handle incoming claims calls and emails with professionalism and empathygather and verify all necessary information related to road traffic incidentsaccurately input and manage claim details in our systemliaise with insurers, repairers, and third parties to progress claims efficientlykeep customers informed throughout the claims process, ensuring a smooth and supportive experienceidentify potential fraud indicators and escalate appropriatelymaintain compliance with all regulatory and company standardsattend the Fort Dunlop office for a minimum of two days per week.What youll bringexperience in a fast-paced customer service role, ideally within a similar claims or insurance environmentproven ability to work in a phone-based role, handling sensitive or complex conversationsquick learner with the ability to grasp new processes and systems efficientlystrong written and verbal communication skills, with the ability to summarise incidents clearly and logicallyexcellent relationship-building and negotiation skillsproficient in Microsoft Office and comfortable using digital systemsa natural problem solver with strong organisational skills and the ability to prioritise under pressureable to work independently while also contributing to team goals and departmental success.What we offerA salary of £26,01222 days holiday (plus bank holidays), rising to 27 with serviceWorkplace pension schemeBupa Private Healthcare (optional)Life Assurance (4x salary)Employee Assistance Programme and wellbeing toolsRetail discounts and savingsOngoing professional development and career growth opportunitiesOne charity/volunteering day off per year.Wellbeing, diversity and inclusionFor the second year in a row, we are proud to share that weve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.We have also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.If our values resonate with you and youre excited about this opportunity, even if your experience doesnt perfectly match, wed love to hear from you. You might be just who were looking for.REF-230 078TPBN1_UKTJ