Key Account Manager

Key Account ManagerEdinburgh£35,000–£40,000Brightwork are supporting a growing operations-led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team.This role is ideal for someone who enjoys balancing strategic relationship management with hands-on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast-paced, delivery-focused environment.The RoleAs Key Account Manager, you'll be responsible for the overall health of a portfolio of client relationships. You'll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard.Alongside this, you'll manage and support a team of client services professionals who handle the day-to-day account activity.Responsibilities will include:Owning and developing long-term client relationshipsActing as the escalation point for complex or sensitive client issuesEnsuring service levels, communication standards and delivery timelines are consistently metLeading, mentoring and supporting the client services teamOverseeing account workloads, priorities and resourcingWorking closely with operations, production and leadership to align client expectations with deliveryIdentifying opportunities to strengthen partnerships and improve the client experienceAbout YouYou'll be someone who understands how to manage relationships in environments where coordination, accuracy and timelines matter.The idea person will have:Proven experience in account management, customer success or customer services leadershipExposure to operational or production-led sectorsConfidence working with multiple stakeholders, including senior client contactsExperience managing or mentoring team membersStrong organisational and problem-solving skillsA pragmatic, calm approach to pressure and competing prioritiesWhy Apply?A key role within a growing, well-established businessGenuine influence over client relationships and service deliveryOpportunity to lead and shape a client services functionCompetitive salary and clear scope for progression as the organisation continues to scaleFor further details on this excellent opportunity, please call Daniel Allan on 07812 436964 or email daniel.allan at brightwork.co.ukBrightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles. Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.TPBN1_UKTJ