Customer Service Advisor

We have a new role as a Customer Service Advisor to join our clients retail centre in Grantham , this is a customer facing role dealing with people mainly face to face but also over the phone.All you need to be applicable for this position is a passion for customer service, and at least 1 years experience dealing with customers F2F. Our client is offering an excellent salary, great benefits, full training, progression and even bonus!Basic: £30,000OTE £36,000Shift and schedule: Monday to Friday08.30and17.30(Set day off in the week)Saturdays 08:30 16:00Location: GranthamBenefits for theCustomer Service Advisor role:Staff discounts on servicing, tyres, and MOTsFull training provided32 days holiday includingBank HolidaysExtensiveon-goingtraining programmeCareer development:training andCompany growthto boost careerprogressionBonusscheme up to £6,000 per yearLife InsurancePensionschemeEmployee Assistant ProgramLongservicerecognition,enhancematernity andpaternityleaveRetail vouchers,eyecarevouchers,buy/sellholidays,flujab,cycle towork scheme,Company eventsJob Responsibilitiesof a Customer Service AdvisorOwn the complete in-centre customer journey from arrival through to departure and future bookingsBe honest with the customer about what services/products there vehicle needsAct as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop teamDeliver outstanding, consistent, and memorable serviceProactively manage customer expectations, handle queries professionally, and resolveenquiries andcomplaints with care and speedMaintain impeccable front-of-house standardsat all timesWhat we needProven experience in a customer-facing positionStrong communication skills with the ability to explain technical information clearly and honestly(training provided)Real passion for customer serviceAbility to learn andretaindetailed product knowledge (full trainingprovided)Resilient, adaptable, and calm under pressure in a fast-paced retail environmentCollaborative team player who supports colleagues and shares knowledgeHigh integrity and commitment to ethical selling comfortable saying no when it is the right thing for the customerNo driving licence requiredIf you would liketo know more and be considered for the role, or simply want a Job Pack with more details, please apply.Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector.If you would like to learn more about other roles within the automotiveindustryget in touch today.RPOALLTPBN1_UKTJ