Soft Services Manager

Are you an experienced SIA LicensedServices or Facilities Managerlooking for your next challenge?

We are seeking a proactive and hands-on Soft Services Manager to oversee the delivery of security and cleaning services within a busy, customer facing environment. This is a varied leadership role where you'll be responsible for maintaining a safe, secure and welcoming site while ensuring the highest standards of cleanliness, compliance and customer service.

Working closely with operational teams and site management, you'll lead security and cleaning colleagues, oversee daily operations and drive continuous improvement across all aspects of service delivery.

What's on Offer?

Salary: £15.00 per hour

Job Type: Full-time permanent position

Location: Hastings

Key Responsibilities

Lead the day-to-day delivery of integrated security and cleaning services

Manage, motivate and develop security officers, cleaning operatives and supervisors

Plan staff rotas, resource allocation and daily operational priorities

Ensure consistently high standards of cleanliness across all public and back-of-house areas

Oversee incident response, emergency procedures and site security operations

Carry out regular quality inspections, audits and compliance checks

Ensure health and safety, COSHH adherence

Manage contractor access, visitor safety and operational activities across the site

Produce accurate reports on incidents, performance, staffing and service delivery

Monitor KPIs, SLAs and service standards, implementing improvements where required

Manage staffing levels, attendance, training, performance and employee development

Control labour, overtime, consumables and operational budgets

Skills, Experience & Training Requirements

Previous experience managing soft services, facilities management, security or cleaning operations within a busy commercial or public facing environment

Proven leadership experience managing multi-disciplinary teams

Strong knowledge of security operations, cleaning standards and health and safety legislation

Experience managing incidents, investigations and emergency situations

Strong organisational skills with the ability to manage multiple priorities

Good IT skills, including Microsoft Office and reporting systems

Excellent written and verbal communication skills

Current SIA Front Line Licence is essential

Leadership qualification such as ILM, CMI, NVQ or equivalent would be advantageous

IOSH Managing Safely, First Aid or BICSc qualifications would be beneficial

Apply Today

If you're an licensed Soft Services Manager with a background in facilities, security or cleaning management and are looking for your next opportunity, we'd love to hear from you. Apply today with your CV for further information.

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