Managed Services IT Engineer

Managed Services IT Engineer Location: Bristol | Flexible working available (business needs dependent)Salary: Up to £30,000 + 20% BonusBenefits: Private healthcare, share plan, enhanced annual leave, funded training & certifications, career progression, pension and more. Our client, a leading provider of managed IT and technology services, is looking for a Managed Services IT Engineer to join its growing support team in Bristol. This is an excellent opportunity for an experienced 1st Line Engineer with MSP experience to join a collaborative environment where you'll support a diverse client base while developing your technical expertise across Microsoft cloud technologies, networking and endpoint management. What you'll do \n

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• Act as the first point of contact for users experiencing technical issues.
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• Log, prioritise and manage support tickets through a PSA platform.
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• Provide technical support across Microsoft 365, Azure and Intune environments.
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• Monitor and remediate issues using Remote Monitoring & Management (RMM) tools.
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• Troubleshoot networking issues including LAN, WAN, Wi-Fi, VPN, DNS and DHCP.
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• Support multiple client environments within a Managed Services Provider (MSP).
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• Maintain accurate technical documentation and knowledge base articles.
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• Assist with onboarding new clients and deploying IT solutions.
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• Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents.
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• Identify recurring issues and contribute to continual service improvement.
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• Deliver outstanding customer service while keeping clients informed throughout the support process.
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• Escalate incidents appropriately to ensure SLA compliance.
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You'll work closely with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards. What we're looking for Essential\n

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• Minimum of 2 years' experience working within an MSP environment.
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• Strong knowledge of Microsoft 365, Azure and Intune.
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• Experience using ConnectWise or similar PSA platforms.
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• Experience with RMM tools.
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• Networking knowledge including TCP/IP, VLANs and VPNs.
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• Experience maintaining documentation within IT Glue or similar platforms.
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• Excellent troubleshooting and customer service skills.
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• Strong communication and organisational abilities.
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• Ability to manage multiple priorities in a fast-paced support environment.
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Desirable\n

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• Microsoft certifications including AZ-900 and MS-900.
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• CompTIA A+ certification.
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• macOS support experience.
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• Experience producing technical documentation.
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• Knowledge of CRM or ERP platforms such as Oracle or Salesforce.
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• Degree or equivalent commercial experience.
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• A genuine passion for technology and continuous learning.
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The ideal candidate will be proactive, customer-focused and eager to develop their technical skills within a supportive and collaborative MSP environment. Why join? \n

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• Competitive salary with performance-related bonus.
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• Ongoing training and fully supported certification pathways.
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• Clear career progression opportunities.
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• Flexible working options where business needs allow.
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• Private healthcare, life assurance and income protection.
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• Employee share scheme.
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• Pension scheme.
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• 25 days' annual leave plus bank holidays, increasing with service.
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• Mental health support.
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• Cycle to Work scheme.
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• Gym membership discounts.
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• Travel loan and additional employee wellbeing benefits.
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Apply now to build your career with a growing managed services team delivering exceptional IT support to a wide range of clients.