Tenancy Enforcement Coordinator (Case Handler)

Are you passionate about supporting communities, helping people sustain their tenancies, and making a positive difference to neighbourhoods? Do you thrive in a role where no two days are the same and where collaboration, organisation, and customer focus are key?

At Raven Housing Trust, we're committed to creating safe, secure, and thriving communities for our customers. We're looking for a Tenancy Enforcement Co-Ordinator (12-Month Fixed Term Contract) to join our Tenancy Enforcement Team, supporting a vital service that helps customers maintain successful tenancies and promotes positive outcomes across our neighbourhoods.

This is an exciting opportunity to become part of a dedicated and supportive team at the heart of Raven's Customer Experience Directorate. As a 12-month FTC, you'll play an important role in supporting tenancy sustainment, working closely with colleagues, customers, and partner agencies to help deliver a responsive and customer-focused service.

The role offers a unique blend of customer interaction, administration, coordination, and partnership working. You'll gain exposure to a wide variety of housing-related matters while working alongside experienced professionals who are committed to supporting customers and strengthening communities.

In this role, you'll provide vital support to the Tenancy Enforcement Team, helping to ensure customers receive a high-quality service while supporting the smooth running of tenancy enforcement activities. You will:

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• Work as part of a collaborative team focused on supporting customers and sustaining successful tenancies
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• Coordinate a variety of activities that help keep services running efficiently and effectively
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• Engage with customers and colleagues to provide a professional and responsive service
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• Support the management and organisation of information, records, and case-related documentation
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• Liaise with a range of internal teams and external partners to help achieve positive customer outcomes
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• Contribute to the delivery of a customer-centred service that promotes safe and sustainable communities
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• Help ensure information is managed accurately and efficiently through a range of digital systems and processes
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We're looking for someone who is highly organised, customer-focused, and enjoys working in a busy environment where they can make a genuine difference. You'll thrive in this role if you:

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• Enjoy supporting both customers and colleagues to achieve positive outcomes
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• Have strong organisational skills and can manage multiple priorities effectively
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• Communicate confidently and professionally with a wide range of people
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• Take pride in maintaining accurate information and delivering high-quality work
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• Are comfortable working with IT systems and adapting to new technologies
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• Enjoy working both independently and as part of a team
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• Bring a proactive and solution-focused approach to your work
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• Are motivated by helping people and contributing to stronger communities
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This role is particularly well suited to individuals with backgrounds in housing, tenancy services, customer service, community services, administration, enforcement support, local government, or other customer-focused environments.

At Raven, we’re more than just a housing association — we’re a community-focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

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• Competitive salaries
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• Fantastic work/life balance with flexible working and generous leave entitlement
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• Strong focus on learning and development, with opportunities to grow your skills and career
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• Enhanced maternity, paternity, and adoption pay
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• Funded health cash plan
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• Extensive wellbeing support
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• Voucher-based recognition scheme
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• Retail discounts
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Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.