Investigation and Information Assistant

Investigation & Information Assistant£25 per hour (Umbrella)3-month ongoing contractMonday to Friday 9am to 5pm3 days per week in the office If you’re driven, enthusiastic, and thrive in a fast-paced environment, we’d love to hear from you. We are recruiting an Investigation & Information Assistant to join the Complaints and Resolution team. This is a key role supporting elected Members and residents by ensuring enquiries and complaints are handled accurately, professionally and on time.The Role As an Investigation & Information Assistant, you will:\n

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• Provide accurate, timely and high-quality responses to Members’ enquiries, supporting elected councillors in their work with residents
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• Investigate and coordinate responses to resident complaints, particularly relating to housing and ongoing repairs
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• Liaise with internal departments and external partners to gather information and resolve issues
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• Support the wider Complaints and Resolution team to ensure cases are progressed efficiently
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• Maintain clear, accurate records and ensure responses meet agreed standards and deadlines
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About You You will be:\n

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• Highly organised with strong attention to detail
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• Confident communicating clearly in writing and verbally
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• Comfortable working under pressure in a busy environment
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• Experienced in handling enquiries, complaints or investigations (local authority or housing experience desirable)
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• Proactive, customer-focused and committed to delivering high standards of service
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• Must have experience working for a council or housing association
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PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email