Property Administrator

Property Administrator

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Our client is a prominent independent estate agency based in based High Wycombe who are looking to recruit an experienced, organised & professional Property Administrator.

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The Role:

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To provide comprehensive administrative support across the Sales, Lettings and Property Management departments, ensuring the smooth day-to-day running of the office while delivering an excellent level of customer service to vendors, purchasers, landlords, tenants, contractors and applicants.

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This is a varied role requiring excellent organisational skills, attention to detail and the ability to manage multiple priorities in a fast-paced estate agency environment.

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Key Responsibilities include but are not limited to:

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Sales Administration:

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• Process enquiries, book and attend viewings

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• Assist with property listings, ensuring details are accurate and up to date.

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• Liaise with vendors, buyers, solicitors and mortgage brokers.

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• Progress sales where required by obtaining updates from all parties.

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• Maintain accurate records on the agency CRM system.

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• Property marketing on relevant portals Lettings Administration:

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• Process lettings enquiries, arrange and attend viewings

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• Process tenancy applications, agreements, documentation and coordinate referencing on the Let Alliance Portal

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• Arrange inventories, check-ins and check-outs.

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• Ensure all compliance documentation, including EPCs, Gas Safety Certificates and EICRs, is current when uploading to the tenant portal.

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• Support landlords and tenants throughout the tenancy process.

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• Property marketing on relevant portals Office Administration:

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• Answer incoming telephone calls and emails professionally.

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• Welcome clients and visitors to the office.

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• Assist in managing the office diary and appointments for the team.

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• Maintain filing systems and customer records.

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• Assist with general administrative duties across all departments.

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• Deliver a high standard of customer service at all times.

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• Build positive relationships with landlords, tenants, vendors and buyers

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• Resolve general enquiries efficiently and professionally.

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• Escalate issues where appropriate.

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• Maintain accurate records in accordance with GDPR.

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• Assist with Anti-Money Laundering (AML), Right to Rent and other regulatory requirements.

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Skills & Experience Essential:

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• Excellent organisational and time management skills.

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• Strong written and verbal communication skills.

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• High level of accuracy and attention to detail.

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• Confident using Microsoft Office and computer systems.

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• Ability to prioritise workload in a busy environment.

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• Professional, friendly and approachable manner.

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• Excellent customer service skills.

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• Full UK Driving License & Car owner Desirable but not essential:

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• Previous experience within estate agency, lettings or property management.

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• Knowledge of UK property legislation and compliance requirements.

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• Experience using estate agency software such as Alto, Reapit or similar CRM systems.

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Personal Attributes:

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• Positive and proactive.

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• Highly organised.

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• Reliable and trustworthy.

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• Able to work independently and as part of a team.

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• Calm under pressure.

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• Flexible and willing to support different areas of the business.

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Key Objectives:

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• Ensure the efficient administration of the Sales and Lettings department and assist, if necessary, in the Property Management department.

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• Deliver excellent customer service throughout every stage of the property journey.

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• Maintain high standards of compliance and record keeping.

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• Support colleagues to ensure the smooth and efficient operation of the office.

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• Contribute to the continued success and reputation of the business.