Vendor Performance Consultant

Vendor Performance Consultant for a large enterprise organisation operating a multi-vendor technology delivery model, is looking for an experienced consultant to build a consistent framework for measuring and reporting on strategic vendor performance.The role will design the plans, processes and reporting structures needed to give technology leadership a single, consolidated view of how major delivery partners and other tier-1 SIs, are performing against contracted commitments, delivery quality and roadmap alignment.This is a build role rather than a run role: the consultant will stand up the framework, prove it works and hand over a repeatable process, not simply operate an existing one.Key ResponsibilitiesDesign and implement a vendor performance management framework covering all strategic technology partnersDefine a standard set of KPIs and metrics (delivery quality, SLA adherence, cost, throughput, roadmap alignment, resourcing, risk) applied consistently across vendorsBuild processes to aggregate data from multiple sources, including Jira, roadmap/delivery tooling, contractual reporting and finance, into a single performance viewEstablish governance cadence and reporting structures for CxO-level review (scorecards, dashboards, QBRs)Work with vendor management, procurement and delivery leads to align metrics with contractual SLAs and KPIsPartner directly with vendor account leads at SIs to agree data provision and reporting standardsIdentify gaps in current tracking and recommend tooling or process improvementsPresent findings and recommendations to the CTO and senior stakeholdersDeliverablesVendor performance framework and methodology documentStandardised KPI/metric set and data collection processReporting templates and dashboards (roadmap view, delivery view, risk view)Governance cadence and RACI for ongoing operationExperience RequiredProven track record designing vendor or supplier performance frameworks within large, complex enterprise environmentsDirect experience managing or governing relationships with tier-1 SIsStrong data aggregation and reporting background, ideally spanning Jira, roadmap tools (eg Aha!, Jira Align, ServiceNow) and BI/reporting toolsComfortable and credible operating at CxO level, translating operational detail into executive-level insightBackground in technology delivery governance, PMO, vendor management or IT strategy consultingExperience within large-scale or regulated organisations (financial services, telecoms, retail or similar) advantageousDesirablePrior consulting background (Big 4 or boutique strategy/technology consultancy)Familiarity with vendor scorecarding and SLA governance frameworksExperience standing up a PMO or governance function from scratchContract role, outside IR35, initial 3-6 months assignment, remote first, expect 1-2 days week onsite in West London.TPBN1_UKTJ