Resident Liaison and Repairs Lead

Do you want to be part of a caring, forward thinking team who make a difference? Join us as our...Resident Liaison and Repairs LeadFull time - 35 hours per week12-month fixed term contractOffice Location: CroydonPatch Area: Croydon, Sutton & BromleyHybrid working (1-4 days onsite and in the office, dependant on business requirements)Salary - £45,980 P.A.Reports to: Repairs ManagerBenefits on offer: 25 days leave (+1 day increase after each year of employment), extra holidays for celebration days, matching pension, private healthcare and health plan benefit provider, flexible working, and more.Interviews: Tuesday 25 AugustAdvert Closing: Sunday 16 Aug @ 23:59We are looking for:A resident-focused and experienced Resident Liaison and Repairs Lead to join our Property Services team.You will act as the key link between residents, contractors, and internal teams, ensuring residents are kept informed, supported, and satisfied throughout repairs, maintenance, and improvement works.This role will have a particular focus on managing sensitive cases, including damp and mould, disrepair claims, and ensuring compliance with Awaab's Law. You will play an important role in delivering a responsive repairs service, supporting vulnerable residents, and helping to improve resident experience.Essential requirementsStrong understanding of damp and mould issues, housing standards, and resident safetyExperience working within a housing repairs environmentKnowledge of Awaab's Law, Housing Health and Safety Rating System (HHSRS), and disrepair processesExcellent communication skills with the ability to manage sensitive conversationsStrong organisational and case management skillsAbility to manage your own workload, prioritise tasks, and meet deadlinesGood IT skills and experience maintaining accurate recordsBasic DBS checkFull UK Driving Licence (own vehicle preferred)What you'll bring to cchaYou will bring a customer-focused and empathetic approach, with the ability to build positive relationships with residents, contractors, and colleagues.You will be confident managing challenging situations, coordinating repairs cases, and ensuring actions are progressed effectively. You will have excellent attention to detail and a commitment to compliance, accountability, and delivering high-quality services.You will also be a collaborative team player who is adaptable, resilient, and committed to making a positive difference for our residents.Key skillsResident engagement and communicationRepairs and maintenance coordinationDamp and mould case managementDisrepair case managementContractor managementComplaint handlingCompliance monitoring and reportingProblem solving and decision makingAbout usFounded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across three London Boroughs: Croydon, Sutton and Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring our residents are happy and safe in their homes.If you're interested, please apply viahttps://ccha.biz/about-us/working-for-us/where the full job description can be found. Please apply for this role through the ccha website to complete an application to be considered.Please note, correspondence regarding your application form will come from @ccha.co.uk.Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need any assistance with your application please .TPBN1_UKTJ