Content Designer

About The Role As a Content Designer at TPXimpact, you will work on projects shaping how people find, understand, access and use products and services making sure content is accessible, easy to understand and in the most appropriate format.As part of multidisciplinary teams, you will work with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Content Design practice.ResponsibilitiesWorking as the content designer in multidisciplinary teams designing, prototyping, testing, building, and iterating content for products and services, from high-level flows and journeys to microcopy and long form contentCreating and editing a wide range of types of content in line with style guides and using plain EnglishWorking with analytics, data and research insights to support content design decisionsWorking as a consultant with client teams to help them understand content design best practice and a design led approach - including upskilling client teams, other content designers and the wider TPXimpact design community through training, pair writing and workshopsSupporting the development of content design strategy and governance (such as information architecture, processes or ways of working)Supporting research, working with other design specialists to test content, information architecture, and prototypesApplying a user-centred approach to designing and managing content requirements as part of agile ways of working and deliveryAdvocating best practices for content design across the organisation and on all client projectsContributing actively to our Content Design practice, inspiring engagement and sharingContinuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertiseDimensions Key performance indicators for the role:Individual utilisation - 90%Problem solving responsibility and complexity:Medium, contributing to content design work and escalating problems upwardsProviding practice specific support on client projectsHolding ambiguity with the ability to adapt to fast changing situationsInternal / external interactionsManage delivery and client relationshipsContribute to the community of practiceAbout You Professional knowledge and experienceEssentialExperience working as a content designer, and delivering high-quality content design work for online and offline journeys, as part of a wider serviceExperience working with hypothesis and user need based approaches when iterating and improving contentKnowledge and experience of how to design solutions that work for everyone, including usability and accessibility considerations to meet user needs and deliver the best possible user experiencesExperience of producing content as part of a multidisciplinary agile teamThe ability to operate in a fast-paced environment, balancing internal business priorities with external delivery and work on client projectsDesirable experienceExperience of identifying skill gaps in junior designers or members of a client team, and working with them to develop their skillsExperience of working with teams with low design maturityTechnical skillsAble to understand and apply content design and UCD principles and work to accessibility guidelinesAble to design user centred, accessible content (including microcopy and long form content) for products and services, working to GDS standardsFamiliar with and able to use common design tools such as Figma, Miro, etcAble to facilitate workshops with clients and project team membersConfident working as part of a multidisciplinary team and assisting with other elements of design and research when requiredAble to understand apply basic content testing methodsAbout Us People-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world.At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation.Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.Benefits Include:30 days holiday + bank holidays2 volunteer days for causes that you are passionate aboutMaternity/paternity - 6 months Maternity Leave, 3 months Paternity LeaveLife assuranceEmployer pension contribution of 5%Health cash planPersonal learning and development budgetEmployee Assistance ProgrammeGreen incentive programmes including Electric Vehicle Leasing and the Cycle to Work SchemeFinancial adviceHealth assessmentsAbout TPXimpact - Digital TransformationWe drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.Dont meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.TPBN1_UKTJ