Housing Officer

Housing Officer

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• Location: Clapham Park
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• Salary: £41,235 - £43,405 per annum
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• Job Type: Permanent, Full Time
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• Driving Licence Required: Yes
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• DBS Check: Basic DBS Required
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About the Role

We are seeking an experienced and customer-focused Housing Officer to manage a designated housing patch within the Clapham Park area. This is a varied frontline role where you will act as the key local representative for residents across a range of tenures, including rented, shared ownership and leasehold homes.

Key Responsibilities

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• Act as the primary local point of contact for residents within your patch.
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• Build and maintain effective relationships with residents, local authorities, councillors, MPs and community partners.
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• Respond to customer enquiries and complaints, seeking early and effective resolutions wherever possible.
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• Support and engage residents on service delivery matters, planned works, service charges and local initiatives.
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• Work collaboratively with internal and external agencies to support vulnerable residents and those at risk.
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• Participate in emergency response activities when required.
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• Lead on estate inspections, ensuring communal areas are maintained to a high standard.
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• Monitor contractor performance for services such as cleaning and grounds maintenance.
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• Identify and report communal repairs, ensuring issues are addressed promptly.
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• Carry out non-technical health and safety inspections and follow up on remedial actions.
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• Manage local environmental issues and work with residents and stakeholders to improve estates.
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• Support tenant and resident associations and attend local meetings and community events.
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• Investigate and help resolve parking-related issues.
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• Manage a range of tenancy and leasehold matters including:
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• Respond to service charge queries using local knowledge of service delivery and associated costs.
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• Undertake resident visits as required.
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• Investigate and manage anti-social behaviour (ASB) cases within the patch.
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Essential Experience & Knowledge

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• Previous experience in a Housing Officer, Housing Management or similar housing services role.
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• Experience of managing leasehold and shared ownership tenures.
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• Knowledge of housing management practices and relevant housing legislation.
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• Understanding of anti-social behaviour legislation and tenancy enforcement processes.
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• Experience of delivering excellent customer-focused services.
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• Strong stakeholder management and partnership-working skills.
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• Experience of handling complex tenancy cases and customer enquiries.
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• Ability to work independently across a geographically dispersed patch.
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• Excellent written and verbal communication skills.
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• Strong report writing and case management abilities.
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• Good planning, organisation and prioritisation skills.
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• Ability to analyse financial and operational information.
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To apply for the Housing Officer position, please submit your CV for consideration.