IT Field Engineer

IT Field EngineerLocation: Abingdon, Oxfordshire (with travel to client sites)

Salary: £30,000 - £45,000 DOE Job Type: Full-time, PermanentAbout Our ClientWe are recruiting on behalf of our client, a market-leading Managed Service Provider (MSP) based in Abingdon, Oxfordshire, delivering exceptional IT support and project services to a diverse portfolio of customers. As they continue to grow, our client is looking for an IT Field Engineer to join their team, providing hands-on technical support and helping deliver network and infrastructure projects across their customer base.

The RoleAs an IT Field Engineer, you'll split your time between on-site customer visits and remote support, with a strong focus on network installations and infrastructure projects. This is a hands-on, varied role suited to someone who enjoys being out on the road, working directly with customers, and getting stuck into technical projects as well as day-to-day support.

Key Responsibilities* Provide on-site and remote technical support to a portfolio of our client's customers* Travel to customer sites to install, configure, and maintain network equipment including routers, switches, and firewalls (primarily Cisco and Fortinet)* Support the delivery of network infrastructure projects, focusing on on-site installation, configuration, and handover* Install, configure, and maintain physical and virtual servers* Provide support across Microsoft 365 and Azure environments* Deploy and manage Hyper-V virtual environments* Diagnose and resolve hardware, software, and network issues in a timely and professional manner* Maintain accurate documentation of customer environments, installations, and support tickets* Liaise directly with customers to ensure a high standard of service and communication* Work closely with the wider service desk and project teams to ensure smooth project delivery and support handovers

What Our Client Is Looking For* Some experience in an IT support or field engineer role; MSP experience is highly desirable but not essential* A working knowledge of networking technologies, ideally with some exposure to Cisco and/or Fortinet routers, switches, and firewalls* Familiarity with Windows Server, Microsoft 365, Azure, and Hyper-V* Good troubleshooting skills across networks, servers, and end-user devices, with a willingness to learn and develop further* Excellent communication skills, with the confidence to represent the company professionally on customer sites* A proactive, "can-do" attitude and willingness to travel to various customer locations* Well organised, with strong time management skills to balance support tickets and project work* Full UK driving licence required

Benefits* Salary £30,000 - £45,000, dependent on experience* Company car or pool car provided for travel requirements* Profit share scheme eligibility* Company pension scheme* Private healthcare* Flexible working schedule* Regular company events* Ongoing training and support toward relevant certifications* Friendly, supportive team environment

If you're a hands-on IT professional looking to join a growing, market-leading MSP with genuine project variety, apply now to find out more.