3rd Line Support Engineer

Role: 3rd Line Support Engineer & Team LeadLocation: London (Hybrid Working)Salary: Up to £55,000Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologies Our client, a growing Managed Service Provider, is looking to hire a 3rd Line Engineer / Team Lead to support and develop their expanding technical support function. This role will act as a senior escalation point across the support team while also providing day-to-day leadership and guidance to the 3rd line engineering function. You'll play a key role in ensuring high service standards, resolving complex technical issues, and supporting the ongoing development of the wider technical team. Working within a fast-paced MSP environment, you'll support businesses across a broad range of technologies including Microsoft 365, cloud platforms, infrastructure, cyber security, networking, and disaster recovery solutions. This opportunity is well suited to a technically strong engineer looking to combine hands-on project and support work with team leadership responsibilities. What you'll do\n

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• Act as the primary escalation point for complex 3rd line technical issues
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• Lead and support the 3rd line engineering team across daily operations and technical delivery
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• Troubleshoot and resolve advanced infrastructure, cloud, networking, and security incidents
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• Support and maintain Microsoft 365, Azure, virtualisation, backup, and server environments
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• Assist with project delivery, system upgrades, migrations, and infrastructure improvements
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• Work closely with 1st and 2nd line teams to provide technical guidance and escalation support
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• Monitor service performance and contribute to continual service improvement initiatives
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• Create and maintain technical documentation and best practice processes
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You'll collaborate with both technical and operational stakeholders to ensure a high-quality support service is delivered across a varied and growing customer base. What we're looking for\n

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• Previous experience in a 3rd Line Engineer, Senior Infrastructure Engineer, or similar position
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• Experience leading or mentoring technical engineers within a service desk or MSP environment
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• Strong technical knowledge across Microsoft 365, Azure, Windows Server, networking, and virtualisation technologies
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• Experience supporting complex infrastructure and cloud environments
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• Strong troubleshooting and problem-solving capabilities
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• Excellent communication and stakeholder management skills
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The ideal candidate will be technically strong, proactive, and comfortable operating within a fast-paced, customer-focused MSP environment. Why join?\n

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• Join a growing MSP supporting a broad range of modern IT environments and technologies
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• Hybrid working model with flexibility
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• Opportunity to lead and develop a growing 3rd line support function
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• Exposure to cloud, cyber security, and infrastructure projects
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• Ongoing professional development and certification support
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• Clear progression opportunities within a growing technical team
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Apply now to take the next step in your infrastructure and leadership career within a growing MSP environment.