Customer Service Specialist

Customer Service SpecialistSloughWe operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows.Join our snack-loving teamWere looking for a Customer Service Specialist to join us at KP Snacks. If youre ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you this could be your next big move.About the roleAct as KP Snacks' dedicated supply chain representative for Booker and BRP, managing inventory, replenishment and order execution to maximise availability and service performance. Through strong analytical thinking, collaboration and proactive problem-solving, the role identifies opportunities that create value for both KP Snacks and the customer.Whats in it for you?We believe in rewarding our colleagues and helping them thrive. Heres a flavour of what we offer:Competitive annual salary and annual salary reviewKP Pension Plan with up to 7% matched contributionsAnnual bonus scheme25 days holiday with the option to buy up to five additional daysComprehensive healthcare support including Health Cash Plan, Digital GP and Employee Assistance ProgrammeKP4ME benefits platform with discounts, cashback and wellbeing supportEnhanced family-friendly policies to support colleagues at every stage of lifeWhat will you be doing?Monitor stock holding, sales performance, forecasts and demand trends to proactively identify risks, opportunities and required actionsManage customer ordering activities, ensuring accurate and timely order placement, amendments and issue resolutionLead stock recovery plans, availability improvement initiatives and actions to minimise waste, overstocks and aged inventoryCoordinate the successful execution of promotions, seasonal events, new product launches, range changes and delistsAnalyse service, stock and forecasting performance, providing insights, recommendations and root-cause analysis to improve supply chain outcomesWork cross-functionally with Sales, Demand Planning, Customer Service, Logistics and Manufacturing teams to deliver customer and business objectivesWho are we?Were KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love from Hula Hoops to McCoys. In the UK, were a team of around 2,400 colleagues, based across seven sites and our Slough HQ. Were proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.Were committed to inclusionWere building a workplace where everyone belongs. If you dont tick every box, wed still love to hear from you your unique perspective could be just what we need. And if theres anything we can do to make the process easier for you, just let us know.Wed love to hear from you if you can bring:Experience of inventory management, replenishment, forecasting or order management processes, ideally within FMCG, retail, wholesale or distributionStrong analytical and problem solving skills, including the ability to interpret inventory, sales, service and forecast dataAdvanced MS Excel alongside excellent reporting and presentation skillsA background of working directly with customers or key stakeholders in a customer facing roleExperience using ERP systems such as JDE, SAP or equivalent#LI-SC1 #LI-HybridTPBN1_UKTJ