Part-Time Customer Service Advisor (Driver Care)

At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.We're looking for enthusiastic and customer-focused individuals to join our Driver Care team in Lyde Green on a part time basis.This is a great opportunity if you enjoy helping people, solving problems and working as part of a close-knit team. Every day is different, and you'll play an important role in making sure our customers receive the help and support they need.The role is ideal for anyone looking for part-time hours that fit around family commitments, studies or other responsibilities.What you'll be doingSpeaking with customers and responding to queries by phone and other communication channelsTaking ownership of customer issues and seeing them through to resolutionKeeping customers updated and managing expectations throughout the processInvestigating and resolving complaints and service issuesRecording customer interactions accurately on our systemsFollowing up on customer feedback and outstanding actionsMaking outbound calls to customers when neededWorking closely with colleagues across the business to deliver the best outcome for customersSuggesting improvements that could make life easier for our customers or improve the way we workKeeping your knowledge up to date through ongoing trainingWhat we're looking forPrevious customer service experienceStrong communication skills and a friendly, professional approachSomeone who enjoys helping people and finding solutionsConfidence dealing with a variety of customers and situationsGood attention to detail and organisational skillsA positive attitude and willingness to learnComfortable using computer systems and learning new processesThis is a telephone-based role so important you're happy on the phones and keen to help, with a can do attitudeImportant information...Working hours are 10:00am to 2:30pm, Monday to FridayYou'll need to be available to attend a two-week full-time induction and training programmeAfter training, you'll move onto your part-time working patternWe're aiming for start dates in mid-SeptemberIf you're looking for a part-time role where you can help customers, learn new skills and work with a great team, we'd love to hear from you.What we offerRewards & Financial BenefitsPro Rata Salary £27,030, Competitive pension scheme , Annual salary review and bonus scheme , G ive As You Earn (GAYE) scheme ,Employee referral scheme (£1,000), Retail discounts programme , GymFlex membership options , Cycle to Work schemeHealth & WellbeingLife Assurance , Health assessment options , Travel insurance , Dental insurance , Critical illness cover , Personal accident insurance .Time Off & WorkLife Balance25 days annual leave + an additional Celebration Day , 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme , Volunteer days , Time allocated for personal development , Study support (where applicable) .Workplace & On - Site FacilitiesFree parking (limited ) , EV charging points , Bike storage & shower facilities , Complimentary breakfast , Staff and social eventsStudies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive , enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours dont exactly align, we would encourage you to apply regardless! Whats the worst that can happen?!Why Ayvens?With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do, were guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.TPBN1_UKTJ