Customer Service- Parts & Service

Job Summary

We are seeking a Customer Service- Parts & Service Specialist for a full-time, direct hire opportunity in Greenville, SC. This office-based role is ideal for a detail-oriented customer service professional with experience in parts, service coordination, quoting, estimating, purchase orders, or order management.

In this position, you will support customers, clients, vendors, and field technicians by preparing service quotes, coordinating vendor pricing, creating purchase orders, and helping keep service operations moving efficiently. You will be an important part of a growing team where accuracy, communication, follow-up, and problem solving are highly valued.

This opportunity offers a positive, team-focused work environment with strong leadership, room for growth, and a culture that promotes from within. The company offers full medical benefits, a 401k with company match, and a supportive workplace that values each individual’s contribution.

Key Responsibilities

- Build and send service quotes to customers based on scope of work, material markups, labor estimates, and project requirements.
- Request and review vendor pricing, create purchase orders, and submit orders to vendors in a timely manner.
- Support customers, clients, vendors, and technicians with day-to-day communication, order updates, and service coordination.
- Follow up on open quotes, pending orders, and outstanding service needs to help keep projects and repairs on schedule.
- Review technical drawings, service requirements, and project details to support accurate quoting and order processing.
- Periodically unload, inspect, label, and record incoming shipments of parts, equipment, and tools by hand and with a forklift.

Compensation and Benefits

- Pay: $20 to $25 per hour.
- Annual equivalent: $41,600 to $52,000 per year.
- Job type: Direct hire.
- Schedule: Full-time.
- Work arrangement: Office-based in Greenville, SC.
- Benefits: Full medical benefits and 401k with company match.
- Growth opportunity: Strong potential for advancement with a company that promotes from within.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

ActOne Executive Search participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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