Part Time Customer Service Administrator

Location: WigstonSalary: £28,000 FTEHours: Monday to Friday, 08:30 – 12:30 or 09:00 – 13:00

SF Recruitment is working with a growing business in Wigston who are looking for a Customer Service Administrator to join their team on a part-time basis.

This is a hands-on customer service and administration role, dealing with customers, processing orders and working closely with the manufacturing and despatch teams.

You’ll be responsible for:

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• Handling incoming customer calls and enquiries
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• Processing customer orders accurately and efficiently
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• Checking orders before sending them to the manufacturing team
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• Contacting customers to confirm order details where needed
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• Managing and processing standing orders
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• Setting up new customer accounts and ensuring paperwork is completed correctly
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• Dealing with customer queries and resolving any issues
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• Identifying potential sales opportunities and arranging sales visits where appropriate
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• Keeping the daily diary up to date and preparing KPI reports
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• Checking orders against the original customer request
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• Working with the despatch team to make sure paperwork is returned promptly
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• Following company procedures and maintaining accurate records
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We’re looking for someone with:

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• Previous experience in a customer service or office-based role
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• Good communication skills and a confident telephone manner
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• Strong attention to detail
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• Good IT and administration skills
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• The ability to manage multiple tasks and prioritise your workload
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• A practical and proactive approach to resolving problems
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• £28,000 FTE
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• Monday to Friday, part-time hours
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• 08:30 – 12:30 or 09:00 – 13:00
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• The opportunity to join a growing business
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• A good work-life balance
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If you’re an experienced Customer Service Administrator looking for part-time hours, we’d love to hear from you.