Customer Relationship Manager

Location: Weston-super-Mare

Salary: Competitive + Bonus + Excellent Benefits

Our client is a leading UK organisation with an excellent reputation for delivering exceptional customer service to thousands of business customers nationwide. Due to continued growth, they are looking to recruit an experienced Customer Relationship Manager to lead and develop their Customer Relationship Executive team based in Weston-super-Mare.

This is an exciting opportunity for an experienced Customer Service Manager, Contact Centre Manager, Client Services Manager or Customer Success Manager who enjoys coaching people, improving customer experiences and driving team performance.

As Customer Relationship Manager, you'll lead a team responsible for delivering outstanding service to existing customers, ensuring every interaction is professional, efficient and focused on building long-term relationships.

You'll be responsible for developing your team, improving service standards, managing performance and creating a positive, high-performing culture.

\n
• Lead, motivate and develop a team of Customer Relationship Executives.
\n
• Drive customer service excellence and consistently achieve team KPIs.
\n
• Conduct one-to-one meetings, coaching sessions and performance reviews.
\n
• Support the resolution of escalated customer queries and complex issues.
\n
• Monitor service levels, customer satisfaction and quality standards.
\n
• Identify opportunities to improve customer retention and account growth.
\n
• Analyse team performance and implement continuous improvements.
\n
• Work collaboratively with internal departments to deliver an exceptional customer experience.
\n
• Recruit, train and onboard new team members.
\n
• Promote employee engagement and a positive team culture.
\n
• \n

To be successful in this role, you'll have previous experience managing a customer-facing team within a customer service, contact centre or client services environment.

You will ideally have:

\n
• Previous experience as a Customer Relationship Manager, Customer Service Manager, Contact Centre Manager, Client Services Manager or similar.
\n
• Experience managing inbound and outbound customer service or account management teams.
\n
• Strong leadership, coaching and people development skills.
\n
• Experience working within a KPI-driven environment.
\n
• Excellent communication and relationship-building abilities.
\n
• Strong organisational and problem-solving skills.
\n
• Commercial awareness with a customer-first approach.
\n
• Experience using CRM or customer management systems.
\n

Applications are welcomed from candidates within:

\n
• Customer Service
\n
• Contact Centres
\n
• Client Services
\n
• Customer Success
\n
• Account Management
\n
• Financial Services
\n
• Insurance
\n
• Utilities
\n
• Telecommunications
\n
• Hospitality
\n
• Membership Organisations
\n
• Business Services
\n

\n
• Competitive salary
\n
• Performance-related bonus
\n
• 26 days annual leave plus bank holidays
\n
• Option to purchase additional annual leave
\n
• Full training and ongoing professional development
\n
• Modern office environment
\n
• Friendly and supportive culture
\n
• Excellent employee benefits package
\n
• Genuine opportunities for career progression
\n

If you're a passionate people manager looking to join a growing organisation where customer service is at the heart of the business, we'd love to hear from you.

Apply today to be considered for this fantastic Customer Relationship Manager opportunity in Weston-super-Mare.