Support Coordinator

Role: Support Coordinator

Location: Banbury

Duration: Permanent

Salary: £29,000 - £31,500

Responsibilities:

• Act as the first point of contact for customer spare parts enquiries via telephone, email and other

communication channels.

• Prepare and progress spare parts quotations for internal and external customers using drawings,

equipment information and part numbers provided.

• Prepare recommended spare parts proposals based on customer requirements and equipment

specifications, following up on quotations and sharing outcomes to support continuous improvement

and customer service.

• Process sales orders, invoices, credit notes and related Intrastat/VAT administration accurately and in a

timely manner.

• Ensure customers receive the correct parts at the correct price and within agreed timescales.

• Advise customers of stock availability, lead times and delivery dates, providing regular updates on order

progress.

• Proactively progress supplier orders and back orders, maintaining regular contact with suppliers to

provide accurate and timely customer feedback.

• Issue order acknowledgements where appropriate.

• Support credit control activities by identifying and reporting account warnings or issues within Sage.

• Progress purchase orders and overdue supplier deliveries on a regular basis.

• Build and maintain strong customer relationships, delivering a high standard of service and responding

proactively to customer requirements.

• Collaborate effectively with colleagues across departments to ensure a consistent and coordinated

customer experience.