Complaints Handler

Complaints HandlerLocation: Eastleigh- Hybrid working 2 days from home after a training period This is a temporary role for 12 weeks- with potential opportunities to remain with the organsationSalary: £17 per hour (32K plus )Hours of work: 37 hours per week - 8.30AM to 5PMDynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Eastleigh. Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team.As a Complaints Handler/Customer Relations Officer you will be responsible for:\n

\n
• Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
\n
• Respond and resolve customer complaints and escalations.
\n
• Liaise with internal departments and third parties to manage the enquiry with professionalism.
\n
• To provide a solution to customers within satisfactory timescales
\n
• Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
\n
• Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
\n
• To respond to customers' needs in person and via email.
\n

The Ideal Complaints Handler will have/be:\n

\n
• Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed challenging situations.
\n
• Excellent English skills with strong letter writing skills.
\n
• Confident, and if necessary, authoritative on the phone.
\n
• Strong interpersonal and influencing skills.
\n
• Ability to prioritise workload.
\n
• Work independently as well as part of a team.
\n
• Strong customer service and telephone skills.
\n
• Good negotiating skills.
\n

To be considered please submit your CV asap.#Commercial2026